Privacy Policy

Effective date: October 18, 2026

This Privacy Policy explains how Drone Inspector-USA, doing business as Drone Inspector USA ("we", "us" or "our"), collects, uses and protects your information when you visit droneinspectorusa.com, contact us, request an inspection or receive text messages from us.

1. Information we collect

We collect information you give us directly, including:

• Your name, phone number, email address and property address
• Details about your property and the service you request
• Information related to insurance claims or bids, if you choose to share it
• Messages you send us by form, phone, text or email

When you visit our website we may also collect basic technical information automatically, such as your browser type, device, pages visited and IP address, through cookies and similar tools.

2. How we use your information

• To respond to your requests and provide quotes
• To schedule, perform and report on inspections
• To send appointment confirmations, reminders and service updates
• To follow up on quotes and ask for feedback or reviews about our service
• To provide customer support
• To improve our website and services, and to meet legal obligations

3. Text messaging (SMS)

If you give us your mobile number and agree to receive text messages, we use it to contact you about your inquiry and our services, such as appointment reminders, scheduling, quote follow-ups and customer support. If you separately opt in to marketing messages, we may also send occasional offers and promotions.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. Reply HELP for help. See our Terms of Service for full messaging terms.

4. How we share information

We do not sell or rent your personal information. We only share it:

• With service providers who help us run our business (for example our website, CRM, scheduling, phone and email providers), only as needed to provide our services and under confidentiality obligations
• With your roofer, insurance company, adjuster or other party, only when you ask us to
• When required by law, or to protect our rights, safety or property

The SMS exclusion in section 3 applies to all of the sharing above.

5. Inspection images and reports

Photos, video and thermal images we capture of your property are used to prepare your inspection results. We do not publish images that identify your property or personal information without your permission.

6. Cookies

Our website may use cookies to make the site work and to understand how visitors use it. You can block or delete cookies in your browser settings. Some parts of the site may not work properly without them.

7. Data security and retention

We use reasonable administrative and technical measures to protect your information. No method of transmission or storage is 100% secure. We keep your information only as long as needed for the purposes above, or as required by law.

8. Your choices and rights

• Opt out of text messages at any time by replying STOP
• Unsubscribe from emails using the link in any email
• Ask us to access, correct or delete your personal information by contacting us below

9. Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect their personal information.

10. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

11. Contact us